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PRIVACY POLICY

This Privacy Policy explains how Sanikleen Group Australia Pty Ltd (SGA) collects, uses, and protects your personal information when you use the SGA Internal Store (the “Store”) or interact with us in relation to store purchases and accounts.

By accessing or using the Store, you consent to the collection and handling of your personal information in accordance with this Policy.

1. Information We Collect

We may collect the following types of personal information:

  • Your name, email address, and contact details

  • Company or site information (for internal users)

  • Billing, shipping, and order details

  • Payment information (for external users)

  • Any communication or correspondence you send to us

We may also collect limited technical data such as your IP address and browser type for security and analytics purposes.

2. How We Use Your Information

SGA uses your information to:

  • Process and fulfil orders

  • Communicate order updates or respond to enquiries

  • Maintain accurate internal records of store usage

  • Provide account access and support

  • Improve the Store’s functionality and user experience

  • Comply with legal and audit obligations

For internal SGA users, order data is also used for operational reporting and cost tracking across SGA sites.

3. Sharing of Information

We only share personal information when necessary to complete an order or provide services. This may include sharing details with:

  • Suppliers or distributors to fulfil your order

  • Delivery and logistics providers

  • Payment processors (for external users)

  • IT service providers who maintain the Store

All third parties are expected to handle your data securely and in accordance with Australian privacy laws.

SGA does not sell or rent personal information to any third party.

4. Data Storage and Security

We take reasonable measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Data may be stored electronically in secure systems managed by SGA and trusted third-party providers.

5. Cookies and Analytics

The Store may use cookies or similar technologies to enhance site performance and user experience. Cookies help remember your preferences and allow us to analyse site traffic. You can adjust your browser settings to refuse cookies, though some features of the Store may not function properly without them.

6. Access and Correction

You may request access to the personal information we hold about you, or request that it be corrected if inaccurate. To do so, please contact shop@sga.com.au.

7. Retention of Information

We retain your personal information only as long as necessary to fulfil the purposes outlined in this Policy or as required by law.

8. Changes to This Policy

SGA may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the Store after updates constitutes acceptance of the revised Policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy or how your personal information is handled, please contact us:

Email: shop@sga.com.au

Company: Sanikleen Group Australia Pty Ltd

Website: https://sga.com.au/shop/