At SGA, we understand that our employees are at the heart of everything we do. They are the driving force behind our success, and we firmly believe that a business is only as strong as the people who contribute to it. As such, we place the highest importance on respecting and upholding workers’ rights, which creates a positive and supportive work culture. This environment not only motivates our employees to perform at their best but also empowers them to voice concerns, raise issues, and contribute ideas without fear of retribution.
The foundation of our employment practices revolves around creating a workplace where safety, fairness, and respect are the guiding principles. We do not compromise on workers’ rights, and we believe that every employee deserves fair compensation for the work they do. Compliance with health and safety standards is non-negotiable, and we ensure this is reflected in all aspects of our operations, from payroll to training to worksite safety.
To demonstrate our commitment to fairness, we adhere to the Australian Fair Work Cleaning Services Award 2020. This set of standards ensures that all employees are paid fairly for their skills and the demands of their role. It guarantees fair wages, superannuation contributions, overtime, and penalty rates. This comprehensive approach ensures that our workers are compensated in a way that reflects the physical demands of the job, particularly as many of our team members work outside of regular hours, including nights, weekends, and public holidays.
We take every step to ensure employees are paid correctly and promptly. Our time tracking and scheduling system, Deputy, allows for accurate shift scheduling and time tracking, ensuring compliance with award rates and legislation. This digital solution is designed to eliminate errors and time theft, making payroll processing simpler, more transparent, and reliable.
Technology & Efficiency For A Fairer Workplace
Technology plays a crucial role in streamlining our operations and ensuring that our employees receive fair pay. By using Deputy, we ensure that every shift is accounted for and correctly calculated. This automated system records employee clock-ins and clock-outs via site iPads, providing a clear and accurate record of the hours worked. Deputy can be configured to automatically apply award rates and conditions based on the employee’s role, location, pay grade, and working hours. This guarantees full compliance with the award and labour laws, providing both employees and managers with peace of mind.
In addition to ensuring accurate payment, the system reduces administrative burden by automating much of the process. The software allows our managers to create and assign shifts quickly and easily, prioritising full-time staff before casuals. When it’s time for employees to start their shifts, they clock in using the iPad’s face recognition feature, which ensures we know who is on-site at all times.
When the shifts are complete, our managers review and approve the hours worked before submitting them to the payroll team. This oversight ensures that the correct hours, including any overtime or penalties, are reflected in employees’ pay. Deputy also allows for easy access to shift records, which is particularly useful in the event of an audit or compliance issue.
Transparency & Work-Life Balance
A key benefit of Deputy for our employees is the real-time access to their rosters. The app gives them the flexibility to check their schedules anytime, anywhere, which helps avoid confusion or miscommunication. Employees can request time off, swap shifts, or review their schedules at their convenience, making the entire process much easier and more flexible.
This transparency enhances the work-life balance of our employees. By knowing their schedules in advance, workers are better able to plan their personal time, which in turn improves morale and reduces stress. Additionally, by allowing employees to swap shifts or request time off directly through the system, we give them more control over their schedules, further fostering a sense of autonomy and empowerment.
A Culture of Safety, Training, & Development
At SGA, safety is just as important as fair pay. We provide our employees with comprehensive, mandatory training to ensure they are equipped to handle their tasks safely and efficiently. Before stepping onto any job site, all employees must complete digital training programs, which cover everything from operating machinery to following safety protocols. Once employees complete the digital modules, they undergo practical training that reinforces what they’ve learned, ensuring they understand how to implement safety procedures in real-world scenarios.
Our commitment to training doesn’t stop after the initial onboarding process. We provide ongoing training and competency checks every six months. This allows our workers to continue building their skills and stay up to date with best practices in the industry. It also ensures they remain confident in their ability to perform their tasks safely and effectively.
Training is particularly crucial in the cleaning industry, where employees are often exposed to hazardous materials or machinery. By providing ongoing education and skills development, we ensure that our workforce is well-prepared for every challenge, reducing the likelihood of accidents and fostering a culture of safety at all levels of the company.
A Workplace Built On Respect & Empowerment
At SGA, we are dedicated to creating an environment where all employees feel valued, respected, and empowered. This commitment goes beyond compliance with legal requirements—it’s about creating a culture where people can thrive. By investing in our employees’ professional development, ensuring fair pay, and fostering a safe and supportive work environment, we set the foundation for mutual success.
When employees feel respected and supported, they are more likely to remain engaged, productive, and loyal to the company. Our focus on safety and continuous training ensures that employees feel prepared and confident in their roles, while the transparency of our systems builds trust between staff and management. By upholding these values, we create a workplace where everyone is empowered to succeed and contribute to the continued growth of SGA.
Conclusion
At SGA, our employees are the cornerstone of everything we do. We are committed to their well-being, fair compensation, and ongoing development. By combining technology, fair labour practices, and a focus on safety and training, we ensure that our employees have everything they need to succeed. We believe that investing in our people not only benefits them but also helps our business grow, creating a culture of mutual respect and success where everyone can thrive.